Customer Feedback

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"Having 'ummed' and 'ahhed' for the first few months of my pregnancy about going private or public I felt I had left it too late to choose, so when I saw Suzanne’s advert I thought it might be a good alternative option.  After eight long years of secondary infertility, several rounds of IVF and three miscarriages I really felt I needed some extra TLC in this pregnancy; I wanted to be able to talk to the same person and for that person to really understand where my anxieties were coming from. I started seeing Suzanne at just after 20 weeks pregnant and honestly wish I had gone sooner.  Suzanne walked me through every step of my pregnancy from there.  She has been available whenever I have needed to talk to her or ask a question; appointments were made according to when and how frequently I felt I needed them. When I was advised to either be induced or have a c-section, her advice and having the opportunity to talk through both options thoroughly, and more than once, was invaluable.  Every appointment I had was calm, unrushed and I felt Suzanne knew me and what I needed.  She is so easy to talk to I felt I could tell her any little niggle or worry without fear of judgement.

Having had a not completely straight forward birth with our first baby, there was some apprehension about doing it again.   Suzanne communicated with the hospital and I felt she was an amazing advocate for us, as well as giving us the confidence and knowledge to communicate our needs when the time came to go into hospital.

It didn’t stop there and Suzanne has been amazing in the six weeks post partum; again available for a chat or a visit when the sleep deprivation and mastitis has made me a little loopy!

In summary I found what I was looking for; I got my extra TLC and I felt safe and cared for.  I highly recommend Suzanne, and Lisa, for their extensive experience and knowledge, and holistic antenatal / postnatal care".

"From a fathers point of view, Suzanne has been incredibly supportive and has been able provide me with confidence going through our second pregnancy. Suzanne made sure that I was up to date with all information and was able to put a lot of my worries/anxieties at ease. Although I did not attend all appointments with Lizzy, I could see that Lizzy was always calmer & less anxious after seeing Suzanne. As Lizzy has mentioned, it has taken a long time for us to fall pregnant with our 2nd child and has also been a very anxious pregnancy and I feel that Suzanne has helped Lizzy & myself over multiple hurdles along the way.I always felt it was a lot easier to make decisions after speaking with Suzanne. She would mythodically go through our options to ensure we chose what was right for us.  Suzanne is very easy to talk to and you can always have a good giggle with her. Although I have only known her for a few months, I feel that I have known her for years.She is very understanding and will always make time for you, no matter what.I would recommend Suzanne to be your mid-wife any day of the week".  

"I’m so glad Suzanne was part of my pregnancy journey. Working with her made what can be an anxious time that much easier. Suzanne was always calm, knowledgeable and responsive to my changing needs. I was a public hospital patient with the private touch of working with Suzanne for my antenatal and postnatal periods. 

Things I loved about working with Suzanne:

• Appointment times were flexible and on time. I was able to make appointments in the late afternoon/early evening which made coordinating around work less stressful 
• Always got a quick scan to see the baby which felt so reassuring 
• Developed a personal relationship with continuity of care so different to my experience in the public system where I saw a different person each time and felt like a number
• The postnatal follow ups were great! It was easy to welcome Suzanne into my home at a vulnerable time as I felt safe and comfortable with her due to the relationship we had already built. Her support with breastfeeding was very helpful
• Patrick first met Suzanne at the postnatal visits and appreciated her care of the both of us including the advice she gave him in how to support me 
• Spent time taking through my birth plan over months so I felt prepared
• A wealth of knowledge which left me feeling very reassured 

I would recommend her services to any women who wants personal connection that supports you through your most vulnerable and exciting journey in life. Suzanne was like a big sister, mum and great midwife all rolled into one. 

Thanks Suzanne!" 

"Suzanne was my midwife throughout my pregnancy with my first baby. The consistency of care was priceless as I did not need to explain my circumstance each visit to a different midwife. Suzanne is highly experienced and knowledgeable and was able to clearly and calmly answer all my concerns and questions. I was always left feeling more confident  and reassured. The quality of care was excellent - I appreciated the relaxing and comfortable space we were able to meet in at her private  practice and being able to see baby on screen each visit alongside scans and a health check for me also. In addition to quality of care, a positive rapport naturally developed over time and this made me feel much more confident leading up to the birth and beyond as I trusted her. Suzanne made herself available 24/7 to answer my concerns and questions and organised additional appointments whenever I needed reassurance and a check up for baby. She is personable yet professional, compassionate and empathetic. I left every appointment feeling empowered and truly cared for. After our baby boy was born Suzanne went above and beyond to care for my physical and emotional needs, regularly visiting us at home and helping me adjust to life with a newborn. Midwifery is more than a job for Suzanne and I felt like more than a client. I highly recommend her to help you on your journey through pregnancy and beyond, you will be in good hands". 

"I honestly can't say enough good things about Suzanne at Northern Beaches Midwifery. As two very anxious parents to be with no family living nearby, she became our rock throughout the pregnancy and after. Suzanne is one of those people you just cant help but open up to. Professional and a font of knowledge yet super down to earth, putting you at ease straight away.  What was really special was that Suzanne was only a text/phone call away for when we were worried or needed guidance. The extra ultrasound scans were an amazing perk, and the many home visits after the birth were a real life saver. We are now flying solo, breastfeeding well and all happy and healthy. Thank you so much Suzanne. I couldn't imagine doing pregnancy without you.  See you for baby no.2 !!"

"We went through the private health system and engaged Suzanne for postnatal care services.  

She did a home visit prior to the birth, which was really helpful, giving us a chance to get to know each other first.   With permission, she passed on some of my personal history to the hospital to ensure we had a positive birthing experience. She is very understanding of individual sensitivities.   We were struggling with breast feeding in the hospital and feeling a bit overwhelmed. She was an absolute life saver support system when we got home and started the postnatal visits with her.   Each visit she would work through the new challenges we were having and come up with a number of possible solutions we could try. If we were ever worried or concerned, we could contact her at anytime for help and advice.  Suzanne also helped linked us up with other support services that I would not have otherwise known about.  Suzanne was very caring and comforting, she felt like both a motherly figure and a friend you could confide in. She provided a safe space to discuss things without judgement and to normalise issues that I feel aren’t always talked about. The emotional support she provided was so appreciated.   Truly I don’t know how we would have survived those first few weeks without her and would highly recommend her to any new mothers. Suzanne's wisdom and knowledge was so valuable, and I feel like having her around for the first 6 weeks has set us up for much more success as we move forward in our parenting journey.  Thank you Suzanne so much for everything you have done for us".

"Thank you for being the most incredible support and encouragement for my pregnancy and post-partum journey.  I'm so grateful for your constant support, particularly with breastfeeding.  I truly couldn't have done this without you.  With your help, I've been able to give little Jack the best start to life, and I cannot thank you enough for that. I wish you every success with Northern Beaches Midwifery".

"As a first-time mother I had always envisioned breastfeeding my child but the reality proved more challenging than I anticipated. Despite hearing about other's struggles, I didn't fully grasp the difficulties until I experienced them firsthand. When my son was five weeks old, I was close to switching entirely to formula feeding but decided to give breastfeeding one last try with Suzanne’s help.

From the beginning, breastfeeding was problematic. My son, born three weeks early and lighter than average, struggled to latch and favoured one side due to a preference for turning. After consulting with the hospital lactation specialist and using a nipple shield, feeding improved slightly but the shield posed its own challenges. Concerns about my son's weight gain led to the introduction of

formula top-ups, further complicating matters and causing a decline in my milk supply.

To address this, I started to follow a rigorous pumping schedule recommended by local nurses but the plan felt overwhelming and added to my anxiety. Feeling isolated and unsupported, I sought help from Suzanne, recommended by my son's osteopath, and found relief in her prompt response and expertise.

Over five sessions Suzanne developed a comprehensive plan to increase my milk supply and transition away from the nipple shield. Despite the emphasis on pumping, she encouraged me to get out and about, alleviating the isolation I felt. 

Through her guidance and the introduction of medication, my milk supply improved and we successfully removed the need for nipple shields in less than two weeks.

Suzanne really goes above and beyond for her clients. Her encouragement and on-going support both in person and text messages greatly helped me through this extremely difficult time. Reflecting on the transformation in both myself and my son, I regret not seeking her help earlier and avoiding the struggles of those initial weeks.

Since completing my sessions with Suzanne, my son continues to thrive and breastfeeding has become a more enjoyable experience. I am immensely grateful for her support and expertise, which have been invaluable in overcoming my breastfeeding challenges.

I would highly recommend Suzanne to individuals facing breastfeeding difficulties.

Words cannot describe how lucky my partner and I were to come across Suzanne to navigate us through my first pregnancy and postpartum care. We engaged with Suzanne when I was 12 weeks pregnant and she was my guiding light throughout the whole pregnancy and then continued to provide her wisdom and knowledge during postpartum. Throughout my pregnancy Suzanne made me feel supported, heard, understood and most of all confident in my expectations of birth. She listened to any concerns I had and provided me with all the information and resources I needed to ensure I felt like I was mentally and physically ready to meet my baby.

Postpartum Suzanne was the most nurturing figure to have guided us through the first 6 weeks and we honestly couldn’t have done it without her. She holds you up and ensures that you have the tools and know how to feel confident in yourself to be able to navigate any challenges that arise whilst fostering a loving and caring environment. My baby girl is thriving and I cannot thank Suzanne enough nor can I recommend her more highly for any new or expecting mothers. 

My birth

Something I wish more women spoke about was the joy and wonder you can enjoy during a medicated and unpredictable birth. There is so much emphasis on pushing back against the system and ensuring you do everything to avoid medication, intervention and forms of induction throughout pregnancy and I wish more people spoke about how these things can be both necessary and make your birthing experience so much more pleasant and also doesn’t have an impact on your overall birthing experience. 

I also wish there was more discussion about how amazing the birthing experiencing can be even if that birth ends in interventions like an unplanned cesarean. 

I personally laboured for 48 hours before being admitted to hospital at which time I was told I was in very early labour. Pain medication and induction methods were necessary for me to ensure I had confidence in myself to continue with the birth without feeling exhausted or unsure of my bodies capability. As my labour progressed it then became apparent that a c section was going to be necessary in order for my baby to come out safely. This was explained to me calmly and with such warmth and support by the staff at northern beaches hospital that I had no worries going into the procedure as I knew I was on the way to meet my baby safely. Every step along the way the midwives and doctors held my hand and ensured that I was comfortable and confident with every decision that was made.

My birth was unpredictable and difficult however it was incredibly positive and amazing and I think that any woman who had a c section should be able to look back on their birth with the same wonder and awe as any other birth. 

Thanks!

Elloise xx